Answering Job Interview Questions

Goal Answer common interview questions with confidence. THE STAR METHOD (for "Tell me about a time when ..." questions) S - Situation: where and when T - Task: what you needed to do A - Action: what YOU did (use "I", not "we") R - Result: what happened -- numbers help

EXAMPLE "Tell me about a time you dealt with a difficult customer."

S: "At my last job in a hardware store, a customer was angry about a wrong delivery."
T: "I needed to fix it quickly and keep him as a customer."
A: "I listened, apologised, and arranged the right part by courier that afternoon."
R: "He was happy and he came back the next week to order more."

COMMON QUESTIONS

Tell me about yourself. (2 minutes: past, present, why this job)
Why do you want to work here?
What are your strengths?
What is one area you are working to improve?
Do you have any questions for us?

GOOD QUESTIONS TO ASK

What does a typical day look like?
What training do new staff get?
What's the roster like?

PRACTICE

Use STAR to answer: "Tell me about a time you had to learn something new quickly."

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