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Explaining a Problem to Your Boss

Goal Explain a problem clearly and suggest a solution. A clear problem report has four parts: 1. What the problem is 2. Why it matters (the effect) 3. What you've already tried 4. What you suggest or need

EXAMPLE

"Hi Mark, the label printer has stopped working (problem). We can't send any
orders until it's fixed (effect). I've restarted it and changed the roll, but it
still jams (tried). Could we borrow the one from the front office for today
and call the repair company? (suggestion)"

USEFUL LANGUAGE

CAUSE AND EFFECT WORDS

because, so, as a result, which means

PRACTICE

Explain this problem to your supervisor using the four parts: two people called
in sick, and you have 40 deliveries today with only one driver.

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