Team Chat and Text Messages
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Goal Write clear, short work messages in group chats and texts. Work chats are informal, but they still need to be clear. A good message answers: what, when, where, and what you need.
UNCLEAR "can someone do sat"
CLEAR "Hi team, can anyone swap my Saturday 7am-3pm shift? I can do your Sunday in return."
USEFUL SHORT PHRASES
- Heads up: the loading dock is closed till 10.
- Running 10 mins late, sorry.
- Thanks, all sorted.
- Can you confirm?
- On my way.
COMMON ABBREVIATIONS AT WORK
- ETA = estimated time of arrival ("ETA 5 mins")
- ASAP = as soon as possible
- FYI = for your information
- OOO = out of office
RULES OF THUMB
- Don't send private or angry messages to a group chat.
- Reply to questions directed at you, even with just "Got it, thanks."
- Use full words for anything important (safety, pay, times).
PRACTICE
Rewrite these unclear messages:
- "truck broke"
- "need someone 2moro"
Show sample answers
- "Heads up: truck 3 has a flat battery at the depot. Can someone bring the jump starter?"
- "Can anyone help me move stock tomorrow from 8 to 10 am? It's a two-person job."
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