Phone Calls and Voicemail
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ANSWERING
"Good morning, Goldfields Plumbing, this is Amy speaking. How can I help?"
TAKING A MESSAGE
- I'm sorry, he's not available at the moment. Can I take a message?
- Could I have your name and number, please?
- Could you spell that for me?
- I'll make sure he gets the message.
A GOOD PHONE MESSAGE HAS who called, their number, what it's about, what they want.
Message for: Steve From: Carol (Ace Hire) Number: 0412 555 019
About: excavator return Action: please call back before 3 pm
LEAVING A VOICEMAIL (keep it under 30 seconds)
"Hi Steve, it's Carol from Ace Hire. I'm calling about the excavator you hired.
Can you give me a call back before 3 today on 0412 555 019? That's 0412 555 019. Thanks."
Tip: say your number twice, slowly.
CALLING IN SICK
"Hi Sue, it's Daniel. I'm sorry, I'm not well and won't be able to come in today.
I'll let you know about tomorrow by this afternoon."
PRACTICE
Write a voicemail for this situation: you are running 20 minutes late for a 9 am
site meeting because of a flat tyre.
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